Delete account

Follow the steps below to delete your EmlakDiyo account and related data. This action cannot be undone.

Delete in the app (recommended)

1. Open the EmlakDiyo app and sign in.
2. Go to Settings.
3. Tap “Delete Account”.
4. Enter your account password in the confirmation dialog.
5. When deletion finishes, you are signed out and cannot sign in again.

Delete data without closing the account

Users can delete contacts, tasks, reminders, appointments, and portfolios they have permission to delete from inside the EmlakDiyo app without closing their account.

What is deleted?

• Your account and profile information
• Contacts (buyers / sellers) you created
• Reminders, tasks, and appointments you created
• If you are in a single-user office, the office subscription status and office data are also deleted

Important notes

• If you are an office member (not the office owner), office portfolios are not deleted. Portfolios you created in the office are transferred to the current office owner or an authorized office manager; only your account and your own contacts, tasks, reminders, and appointments are deleted.
• An owner of a multi-member office must transfer ownership to another member before deleting their account.
• Cancel App Store / Google Play subscriptions separately in the store subscription settings.

Retention period

• Account deletion removes the user account and related personal application data. Office records and records subject to a statutory retention obligation are preserved.
• EmlakDiyo does not store payment-card or online-banking login details. Bank account names, IBANs, invoices/receipts, and transaction records in the finance module are entered voluntarily by the user or office; these fields are not mandatory. Subscription payments are processed by the App Store or Google Play.
• A limited account-deletion audit record (deleted account ID, date, and deletion mode) is retained for at least 36 months, or longer where a statutory retention period applies, and is then deleted.

Purchase verification records

A limited technical verification record with the store transaction ID may be kept to prevent duplicate purchases, unauthorized use, and fraud. This record does not include contacts, portfolios, tasks, or other app content created by the user.

Inactive accounts

This process is separate from a user-initiated account deletion request.

• A warning is sent to the registered email address when 11 months have passed since the last activity in the app or web panel.
• Personal content may be purged only after inactivity reaches 12 months, the warning was sent successfully, and at least 30 days have passed since the warning.
• Any app or web-panel activity during this period cancels the process. The login account and office membership remain; shared office portfolios and company records are not deleted.

If you cannot access the app

Email info@emlakdiyo.com from your registered address with the subject “Account deletion request”. After identity verification we will delete your account.

Request by email